1. Returns Policy
Your satisfaction is our priority, and we want you to be completely happy with your purchase. Here's what you need to know about our returns policy:
Faulty or damaged items can be returned within a specified timeframe, accompanied by proof of purchase.
Exchanges may incur additional re-shipping costs, which will be communicated to you beforehand.
If you receive an incorrect order, we'll cover the re-shipping costs to ensure you receive the correct items.
Refunds will be processed once the returned goods have been received and assessed by our team. Please note that shipping costs may not be refunded.
To initiate a return, please follow the instructions outlined on our website or contact our customer service team for assistance.
Please ensure that items are returned in their original packaging and condition to facilitate a smooth return process. We recommend using a trackable shipping service for your return to ensure it reaches us safely.
2. Delivery
We aim to dispatch all orders promptly within a specified timeframe, typically within 3-5 working days. In some cases, your order may be delivered in multiple shipments, which may arrive on different days due to stock availability. If you have not received your order within the expected timeframe, please contact us, and we will investigate the matter promptly.
For your convenience, we provide tracking information for all dispatched orders so you can monitor your shipment progress. If you have any questions regarding delivery times or tracking, feel free to reach out to our customer service team for assistance.